Facility Guide

Our facility guide will assist with all of your event planning needs. If there is something specific you are looking for that is not included in our Facility guide, please contact us at 561-366-3000 or email us at sales@pbconventioncenter.com.

Facility Guide Download Open PDF transcription

PALM BEACH COUNTY CONVENTION CENTER e.&st VAVAIlt 0:4341C0114 No recognized text !CONTENTS FACILITY 5-9 a. Welcome 5 b. Facility Overview 6-9 FLOOR PLANS 10-13 a. Convention Center/Hilton layout 11 b. Floor Plan Layout 12-13 GENERAL INFORMATION 14-15 a. Contracted Space Parameters 16 b. Decorators/Freight 16 c. ADA Compliance 17 d. Animal Restrictions 17 e. Decorations 17 BUILDING SERVICES 18-19 a. Spectra Venue Management 20 b. Spectra Food Service 20 c. ENCORE 21 d. Sales & Event Management 22 e. Housekeeping 22 f. Food & Beverage 22 g. On-site Parking 22 h. Equipment Rentals 23 i. Security Personnel 23 j. Water Service 23 k. Wi-Fi 23 I. ATM service 23 m. Concierge 23 n. Public Telephones 23 SECURITY & FIRE SAFETY 24-31 a. Security Personnel 26 b. Armed Personnel 26 c. Loading Dock Personnel 27 d. Dock Rules 27 e. Fire Safety Regulations 28-31 f. Fire Code 28-31 PUBLIC DISPLAYS & REGULATIONS 32-35 a. Motorized Vehicles 34 b. Vehicle Demonstrations 35 c. Carpeted Display Areas 35 FOOD & BEVERAGE 36-39 a. Beverages & Corkage Fees 38 b. Guarantees 38 c. Linens 39 d. Menus 39 e. Labor 39 f. Billing 39 g. Cancellations 39 h. Management Fees & Taxes 39 CONVENTION SERVICES & MARKETING 40-47 a. Convention Services 42 b. Marketing Services 43 c. Branding Opportunities 44-45 d. Green Meetings 46-47 PARKING & TRANSPORTATION 48-51 a. Parking 49 b. Palm Beach International Airport 50 c. Getting Around 51 DISCOVER THE PALM BACHES 52-53 a. Hotels 54-55 3 No recognized text !WELCOME TO WEST PALM BEACH From the moment you arrive at our stress free airport, enter our beautiful facility, dine at one of our downtown restaurants, or shop at CityPlace, you will experience service that is second to none. The Palm Beach County Convention Center is the premier destination for conventions, trade shows, meetings and social events. The warm, welcoming ambiance extends to our expert service team that makes every event exceptional, and our award-winning culinary department whose cuisine is a feast for the eyes and the palate. For events that meet your every need, come to the center that has it all. Dave Anderson General Manager Palm Beach County Convention Center "We are about impeccable service exceptional quality, an unbelievable location and destination, attention to detail and a staff that cares. Our Convention Center has all of this and more. Your next convention, conference or meeting should experience that." 5 Facility Overview Facility Overview Our facility's design is state-of-the-art and boasts cutting edge technology and services. To help you plan your event at the Palm Beach County Convention Center, we have assembled a broad overview of our facility and services including detailed floor plans, building amenities, features and green practices. Palm Beach County Convention Center At-A-Glance Building Square Footage 350,000 Exhibit Hall 100,000 square feet Ballroom (divides into 4 rooms) 22,000 square feet Meeting Rooms (19) 48,000 total square feet Prefunction/Lobby Space 180,000 square feet Courtyard/North Patio 3,000 square feet 6 MEETING AND EXHIBIT SPACE Exhibit Hall 100,000 square feet of contiguous exhibit space on ground level. Exhibit Hall can be divided in half; each half 50,000 square feet of column free. space Meeting/Event 19 meeting rooms totaling 48,000 square feet including an executive boardroom equipped with a stationary conference table and 18 plush leather board chairs. Prefunction and Registration 180,000 square feet of prefunction, registration and lobby areas. Courtyard/North Patio 3,000 square feet of brick pavers surrounded by lush landscaping and floral gardens. Ballroom ceiling height 24.5' Exhibit Hall ceiling height 29.2' Meeting Room ceiling height 14' When it comes to service, our staff understands the importance of servicing you and your guests. Facility Overview FEATURES AND AMENITIES Audio Visual Complete audio visual production capabilities Lobby Services and Amenities ATM machine Concierge service Courtesy phones for local calls (6) AED units Elevators 2 guest elevators 1 freight elevators with a 20,000-lb. capacity 1 service entry elevator 4 escalators Electrical 120, 208, 227 and 480 V (single and three phase) Full range of electrical services are available Parking 8 story on-site parking garage with over 2500 available parking spaces Truck Access 10 loading docks with direct access into exhibit hall 3 lane load-in ramp 29'2" ft. high elephant door located in Hall B Flat lot area for marshalling Accessibility The Palm Beach County Convention Center is in compliance with the Americans with Disabilities Act Ticketing Ticketing services are available with permanent and portable box office options. Facility fees apply to all pubic ticketed events. 7 Facility Overview Location Luxury lives in this desirable destination, and the Palm Beach County Convention Center lives up to its splendid setting. Centrally located in Palm Beach County, three miles from Palm Beach International Airport, one mile from Interstate 95, direct access to shopping and dining destinations, two miles from the beach and 10 hotels (over 3,000 rooms) within a three mile radius. Meeting Space Ideal for events from extravagant to intimate, the Palm Beach County Convention Center offers the most contemporary conveniences with the utmost comfort. With 150,000 total square feet of meeting and exhibit space available, your event will receive the five star quality and service it deserves. Our convenient and flexible space provides you with the ability to break out into 19 separate state-of-the-art meeting rooms with built-in projection screen in every room, sound absorbing panels for excellent acoustics and a beautiful Executive boardroom with floor to ceiling windows, overlooking the exhibit hall. Our 100,000 square foot exhibit hall conveniently splits down the middle providing two full smaller halls with no obstructions. State of the art features in the Exhibit hall include: Floor boxes every 30 feet, servicing 24 booths (includes data, electricity and voice), fiber and copper for analog and digital capabilities, ability to set-up portable-style dining, water and compressed air services, concession services and full dining capabilities for up to 3,000 guests. Our 22,000 square feet with a variety of configurations available set in a contemporary design with multiple rigging capabilities for lighting and sound, utility services with data, electricity and voice options surrounded by 10,000 square feet of pre-function space encompassed by 45 ft. floor to ceiling windows overlooking CityPlace and the Kravis Center for the Performing Arts. Walk to Palm Beach County's best shopping, dining and entertainment. 8 Catering The Palm Beach County Convention Center caters to every culinary need in the best of taste. The warm, welcoming ambiance extends to our expert service team that makes every event exceptional. Our 7,800 square-foot kitchen ensures that the grandest events receive the greatest cuisine. The award-winning culinary department presents the finest in food and beverage service, handling all of the details so you can savor the dining. Food and beverage services are provided exclusively in-house. Technology The Palm Beach County Convention Center offers the latest in telecommunications technology. Our in-house IT department will assist with every need and request while ensuring the best possible service to you. Complimentary wireless internet service is provided for each and every guests while on-site. Special features and services include: 20 MB Internet/Network connectivity, Exhibit-floor Ethernet connections for specialized Network Applications (VPN & Video Streaming), 10/100/ CAT 5 RJ-45 wired ports, Enterprise class PBX Phone system with 300+ D.I.D. numbers, 50" LCD screens displaying convention schedules and event happenings. Service Exceeding your expectations is our specialty. Our experienced staff will provide every guest exceptional service from the initial point of contact as we prepare your proposal to packing the last box in your car before your departure. We know what it takes to plan an event and we are here to help you every step of the way. Facility Overview Innovation and creativity goes into everything we do for our guests. 9 • - 4. 4 - ==1 ? PALM BEACH COUNTY CONVENTION CENTER & HILTON WEST PALM BEACH 0tEICHC•Il 54.0pottA ENTI, .1061 OKEECNOEM E E110 rgCtctet t PIAOMIT•A00:ONCIA•0 aE01570471.2 000C CORAL •Al1.000 MC O C 1E 1MG OCEAN^ EALYA7011 • A Floor Plans Convention Center First Floor ENTRY FROM OKEECHOBEE BOULEVARD REGISTRATION .11 IL EXHIBIT HALL A (50,000 S.F.) 1D TRUCK RAMP DOCK 3 DOCK 4 DOCK 5 DOCK 6 DOCK 7 DOCK DOCK 9 0 FN G 0 .o C 1111 • • • EXHIBIT HALL B (50,000 S.F.) REGISTRATION Prefunction/Concourse space Exhibit Hall Ballroom and Meeting Rooms First Floor Lower Concourse and Registration ? Back of House areas ? Loading Dock and Service Hallways t ENTRY FROM PARKING NORTH BOX OFFICE 12 Convention Center Second Floor TERRACE BALLROOM PREFUNCTION MI MO OW IIMMMI II- ENTIRE BALLROOM BALLROOM (22.000 S.F.) Grand Ballroom 8 Ballroom C 0 u Ballroom B 0, (f) Ballroom Alt DRESSING ROOMS 1 a it—Exhibit Hall 100,000 Entire Ballroom 22,000 Meeting Rooms 48,000 Lobby/Prefunction 150,000 2B 2A Floor Plans NORTH 13 No recognized text !General Information General Information To host the best events, it takes the best team of people and the perfect venue providing the ultimate in service and food. Our award-winning chef and state-of-the-art technology provides every guest with the most in attending an event. At-A-Glance Decorators Freight ADA Animals Decorations 15 General Information Contracted Space Parameters No event related equipment, freight, decorations, or miscellaneous items will be accepted prior to the commencement of the Licensee's contract. Licensee or Licensee's Contractor must handle shipping and receiving of any and all freight to the Palm Beach County Convention Center. In addition, the aforementioned items must be removed from the premises at the expiration of the Licensee's contract. Please note that the Palm Beach County Convention Center has no storage facilities and is unable to accept any goods shipped to the facility for Show Management or any exhibiting company. Items left beyond the contracted time will be disposed of at the discretion of the facility. Decorators/Contractors The Palm Bach County Convention Center does not have exclusive services for decorators . If you have a decorator or service contractor you would like to provide, please discuss with your event manager. We do have a list local decorators we work with regularly to assist with your needs as well. Freight The Palm Beach County Convention Center will not accept freight shipments of any kind and is not responsible for lost or misplaced freight. All shipments sent directly to the Palm Beach County Convention Center on a move-in day for an exhibit hall show must be routed to the attention of the decorator or show management. Shipments of materials to be used in meeting rooms or the ballrooms should be sent to the loading dock to arrive no more than the day prior to your event. If a longer period is required for shipping, please consult with your event manager. A representative must be present to receive all shipments. Elevator Operator/ Security post is a mandatory post during all shipping and receiving. 16 Americans with Disabilities Act The Palm Beach County Convention Center makes every effort to accommodate patrons with disabilities and to adhere to all requirements of the Americans with Disabilities Act of 2010. Our staff will happily work with you to assist patrons and to address any questions or issues that arise. Animals For the safety and comfort of all our visitors, animals are not permitted in the PBCCC except in conjunction with an approved exhibit, display or performance that requires the use of an approved animal. Guide, signal, or service animals (as defined by Law) are allowed in the PBCCC. Customers are responsible for obtaining all appropriate permits in the case of approved animals and are responsible for the sanitary needs for those animals. The Americans with Disabilities Act defines service animals as those that are individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other animals whether wild or domestically trained or untrained are not service animals. Decorations Prior written approval is required for the use of glitter or confetti within the PBCCCC facility. The use of helium balloons and smoke or fog machines are not permitted. Please note that if any such decorations are used, additional cleaning charges may be assessed. Affixing or taping materials to the walls is strictly prohibited. 17 ii Building Services • II __.1 Imummi • r • Building Services Building Services When it comes to servicing our guests, we want your experience to be seamless. We'll take care of the details so you can stay focused on your event. Our goal is to ensure each and every guest walks away with the best possible experience while attending your event. Available Building Services Spectra Venue Management Spectra Food Service Audio Visual - PSAV Rigging ATM Machines Public Phones Staff Services Equipment Rentals Parking Security 19 SPECTRA I?1 BY COMCAST SPECTACOR The management and staff at the Palm Beach County Convention Center is led by the most knowledgeable and experienced professionals in the venue management industry. One key element that really sets us apart is the vast resources we make available to our clients. Through Comcast-Spectacor companies, Spectra is unique in its ability to offer clients synergistic management opportunities in the areas of food and beverages services, ticketing, and commercial rights marketing services. This provides the ability to maximize revenue and attract greater numbers of attendees at the venues Spectra manages. Today, our company's client roster includes over 100 venues in cities worldwide. SPECTRA MI BY COMCAST SPECTACOR Spectra Food Services is our exclusive on-site provider for all food and beverage including catering, concessions and booth services. Spectra Food Service is the biggest name in upscale catering with 25 convention and exposition centers throughout North America. Many are consistently ranked among the top in their region. Our managers have hosted successful food and entertainment experiences for the "Who's Who" of major conventions including; serving our President, as well as Fortune 500 companies like Procter and Gamble and John Deere. Spectra serves thousands of guests daily, reaching satisfaction levels that are the envy of the industry. 20 Building Services PSAV PRESENTATION SERVICES PSAV is our in-house audio visual provider. .